Privacy Policy

Who we are?

Hoses Direct, an online ecommerce trading store supplying hose and fittings. 

Contact: T: 0333 6000 501  E: [email protected]

What data we collect from you?

The personal information we collect might include, your name, addresses for billing and delivery, email address, IP address and information on what pages you view.

For each visitor to our website, we collate information on what pages are viewed, and any information that is volunteered through surveys or interactions. The information we collect is used to improve our customer experience and engagement, and to notify existing and potential customers about our products and services. This information is not shared with other organisations for commercial purposes.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us at [email protected]. If you find any inaccuracies, we will correct this immediately or delete your data at your request.

How is your information used?

We may use your information to:

·         Process orders that you have submitted

·         To carry out our obligations arising from any contracts entered by you and us

·         Seek your views or comments on the products or services we provide

·         Notify you of changes to our services

·         Send you communications which you have requested and that may be of interest to you. These may include information about new products, promotions, or services.

We may analyse your personal information and preferences to create a profile with content that is relevant to you. We are legally required to hold limited types of information to fulfil our statutory obligations.  

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or for as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties.

We may pass your information onto our third-party service providers, subcontractors, and other associated organisations for the purpose of completing orders, such as delivering goods to you, satisfaction surveys or collection of payment.

When we use third-party providers, we disclose only the personal information that is relevant and necessary to deliver the required service and we have a contract in place that requires them to keep your information secure and not to use it for their own purposes.

Processing of data under GDPR

To ensure compliance with GDPR, Hoses Direct uses one or more legal bases for processing your personal data:

·         Consent – where you have given clear consent for us to process your personal data for a specific task or purpose

·         Contract – where you have entered a purchasing contract, or are in negotiations to becoming a customer or account holder

·         Legal Obligation – where the processing is necessary for us to comply with the law

·         Legitimate Interests – where it is in yours and ours legitimate business interest that we process your data, we are using that data in ways you would reasonably expect and have a minimal privacy impact.  

Your preferences

You have the right to choose to receive marketing material from us. If you no longer wish to receive our email newsletter, you can unsubscribe direct from the communication or please contact our Customer Services Team who can update these preferences on your behalf.

Updated:             08/2022

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